Device-specific Incident Management Tickets

Incident Management tickets can be created for specific wireless controllers and sensors. To see other types of tickets, see the Incident Management section.

To Create A Ticket For A Specific Controller Or Sensor

1. Go to the Modules Layer.
2. Click the controller or sensor to which the ticket relates.
3. Click Incident Management.

4. Click New Ticket.

5. Enter details about the problem by selecting the Open User (the user creating the ticket), the Open Reason and specifying Open Notes to describe the issue.
6. Click Open Ticket.

7. The view will return to the list of open and closed tickets. Open tickets are marked in pink and closed tickets are marked in green.
8. Click an open ticket to review details about the ticket.

9. To end the review of the ticket, click Minimise.
10. If the ticket is resolved, click Close Ticket.

11. Select the Closing User, a Closing Reason, and enter Closing Notes.
12. Click Close Ticket again.

13. The view will return to the list of tickets.